Domestic violence is very complicated, and if you are dealing with this type of law, you could receive numerous urgent calls. Most clients who contact a domestic violence law firm are filled with emotion, and they often need an immediate response. When a client calls you for help in a domestic violence case, you need to be available to reassure them of your support in emergency cases.
Receiving an automated response when you call a law firm may not sit well with most people. Domestic violence issues can occur at any time, and the first thing most people do is contact a lawyer. Since office personnel do not work throughout, you will require the additional support of a well-established answering service provider. A virtual receptionist will ensure that all your existing and potential clients receive a live response which can be passed to you when you do work.
Benefits of Hiring an Answering service for your Domestic Violence Law Practice
An answering service is a call center where all the calls coming through to your office are routed to and answered by a live operator. Running a law firm can be quite challenging since you may be very busy attending court proceedings, meetings, or dealing with numerous paperwork for pre-existing cases. Therefore, you may not always be available to take calls.
Since most domestic violence cases are urgent, a potential client will be more comfortable speaking directly to an operator than listening to an automated message. Some of the benefits you accrue from working with a call center for your domestic violence law firm include:
24/7 Answering Services
When you run a law firm, your office personnel cannot work for twenty-four hours. With the numerous work done for different clients, the office receptionist may be very tired at the end of the day. Domestic violence is a matter of urgency, and a potential client may call at any time and expect to talk to someone. When a person calls a law firm, they expect to receive a live answer to their questions. Trying to uphold a twenty-four-hour service for your clients can be difficult when you don’t have an answering service. Employees may be reluctant to remain on-call after working hours.
Some businesses often transfer their callers to voicemail or send automated messages. The automated messages often cover common questions. This may not help answer case-specific questions, and a caller who receives such a message may opt to call another firm.
Fortunately, a call answering service will answer all your calls regardless of the time. The twenty-four-hour strategy is a good strategy for you if you seek to expand your business.
When your firm has a reputation of twenty-four-hour access, you gain more credibility, and more clients will be comfortable contacting you when an issue arises. Most individuals calling domestic violence attorneys need the comfort that comes with speaking to a live agent. This offers some assurance that your firm will help them in the situation.
Scheduling Appointments Online
Running a domestic violence law firm requires that you regularly meet with your clients for updates and a way forward for their cases. A law firm is one of the busiest businesses in which you can venture. Therefore, you will require an organized appointment plan that prioritizes your flexibility and allows you to receive alerts on upcoming meetings.
With the numerous workload that your office receptionist handles, they may forget to fix an appointment or send you a late reminder. This could cause you to miss important appointments and affect your firm's reputation and miss out on potential clients. When you engage an answering service for your firm, you will have appointment scheduling options and receive timely alerts.
Since most domestic violence cases require urgent services of an attorney, you do not want to be late or fail a client who schedules an appointment with your firm. Also, your live receptionist can track all the calls and appointments to avoid clashing of meetings. With the answering service, you can receive alerts to reschedule messages. This helps you ease the pressure associated with your daily schedules.
An Answering Service will give a Good First Impression to Your Prospective Clientele.
A first impression is an important aspect for businesses offering services such as legal defense. The first response that a caller receives from your firm will gear them towards calling another firm or settling with you for their needs. Since an answering service will provide professional and prompt responses for the caller, this could create a good impression.
Some clients have an illusion that a big firm offers the best services and has more qualified attorneys. Even though this is not entirely correct, you do not want to lose these customers. Therefore, you can create the illusion they need to have confidence in your ability to guide and represent them in court. Contrary to what most people believe, the responses you receive from an answering service are different.
A live agent works differently from an automated message. Hiring an answering service ensures that your clients receive guidance for their individualized queries. If you want more services from the call center, you can give them a script of the information you want to be communicated to your clients. This ensures that the services are customized around your business needs.
Avoid Missing Calls
A law firm that deals with domestic violence issues is a business that sells services to vulnerable and sensitive clients. Therefore, if you miss a call, you could lose that client instantly. Also, with existing customers, missing their calls may cause them to lose faith in your ability to help them in the situation. You may spend resources in advertising your firm, but if you fail to respond to your callers, the resources you used can go to waste.
Since most clients will want to shop for a lawyer before they settle for one, you must be ready to respond when they call. Partnering with an answering service ensures that no call will go unanswered, and you can pull in all the potential clients and keep the existing ones.
Quality Customer Service for Existing Clients
In addition to fishing more clients for your law firm, you need to keep the existing clients happy and offer them the best services. A legal answering service ensures that all calls from your existing customers are answered promptly, and the urgent ones are transferred to the relevant attorneys.
Live operators free you and other office staff from administrative duties so that you can focus on the important tasks of winning negotiations and securing the desired outcome for each client.
The Live Receptionists could use Scripts to Answer Specific Calls
Working in a law firm requires that you provide your clients with accurate information due to the sensitive nature of domestic violence issues. Wrong information could cause an undesirable change in the course of a case. Therefore, you may need to specify the details of the information provided. This ensures that the clients receive the right information and know what to expect when they work with you.
Moreover, live agents may take notes from the call and give them to you to understand what each client is expecting. This makes it easy for you to handle the cases even when you did not take the call.
You Can Receive Dispatches as You Carry on Your Daily Routine
Sometimes, you could decide to take a leave from work or are busy in court. When you leave the office, you may still want your priority and emergency clients to attend. If you are poorly organized service management, it may not be easy to enjoy your free time or have peace when you are in court. When you are needed to be in court, you cannot attend to your calls.
Therefore, it is crucial to hire a reliable answering service provider that can make proper dispatches to the relevant legal employee at any time. This will help you carry on with your daily routine and still attend to your existing and potential clients.
Professional and personable response to your customer is paramount to your success. The United States has a diverse customer base, with a high percentage of individuals being Hispanic. If your officer receptionist cannot speak diverse languages, you can lose the client. One of the benefits you accrue from hiring an answering service is that they offer bilingual services and help bring in a wide range of customers and expand your business.
Also, customers may be more appreciative of your services when you provide the services for all customers regardless of the language they speak.
Increased Freedom that Allows your Team to Create More Revenue for Your Business
One of the most important goals for a law firm is to maximize your income and ensure the consistent growth of your business. By partnering with an answering service, you create an environment where you can handle more clients and ensure growth. Since people may call with different inquiries and concerns, your staff may be distracted from other tasks in the law firm.
With an answering service, your calls will be categorized according to importance and urgency. This saves your office staff the hassle of sorting calls, and they can focus on growing your firm. Calls at the workplace often create the most distraction among your staff. Even though answering calls is not a waste of time, the office staff may return to what they were doing before the call. Therefore, hiring an answering service increases staff productivity.
You Eliminate the Trouble of Hiring Training and Dealing with Staff
When hiring office staff, you should consider more factors than the salary you give them. You will spend money and time finding the right personnel to fit your business requirements. Also, it would be best if you had time and patience to train them. The resources you see to hire and train these workers can be channeled to improving and growing your firm by engaging live agents to answer your calls and schedule appointments. When you partner with an answering service, you can eliminate the stress associated with finding a competent receptionist.
Improved Professional Image for your Law Firm
Before undertaking the role in your law firm, the live receptionists undergo intense training on how to answer your calls and deal with your clients. When running a domestic violence law firm, you deal with vulnerable and extremely sensitive individuals. Therefore, the way you handle their calls will speak volumes about your business. Also, the live receptionists will incorporate their skills to answer the calls for your firm professionally.
For example, an answering service may use a specific phrase to greet callers, which creates a chance of brand representation. With time, the live agents will accustom their responses to the needs of the customers. This may improve their responses and the overall services offered by your firm.
Using an answering service to attend to clients may create a notion that your firm is larger and more advanced and will offer better services. More clients will be drawn to your business, causing it to grow tremendously. The continuous improvement in handling clients creates confidence in your firm’s ability to provide the best legal guidance, defense, and representation.
Allow an Answering Service to Ease the Running of your Domestic Abuse Law Firm
When you own and manage a law firm that deals with domestic violence cases, you may have a lot on your plate when dealing with different clients and their issues. Often, your firm could receive multiple calls at the same time from partners, existing clients, and new clients. Domestic violence matters are often urgent, and when a client calls, a live answer gives them hope and faith that your firm will help them solve their cases. Therefore, it is necessary to maintain the best communication systems in your office.
If you want to expand your business and increase your clientele, you need to ensure that the callers have someone to attend to them when they reach out to your firm for legal help. Hiring an attorney answering service can reduce the risk of losing customers who call after hours when office employees have gone home. Therefore, it is vital to seek partnership with an answering service for the growth and function of your law firm.